Exchange and Refund Policy
At VAPE.LLC, we’re committed to ensuring you have a great experience with us. Your satisfaction is our top priority, which is why we have clear guidelines for exchanges and returns. Please review the details below before placing an order.
Exchanges
We’re happy to offer exchanges within 30 days of purchase. To start the process, contact us via our contact form or email us at info@vape.llc within 30 days of your package delivery date. Our customer service team will guide you through the process and may ask for details about your product.
Returns
All items sent back to us must be carefully packaged and in new, unused, undamaged, and resellable condition. Returns are only processed after our team inspects and confirms the item meets these conditions.
Important Notes
- Items that have been opened, tested, cleaned, or tampered with cannot be returned or exchanged.
- Only items purchased on www.vape.llc qualify for returns.
- Return shipping costs are the customer’s responsibility.
When we receive your return, we’ll contact you to confirm your next steps. If exchanging for an item of higher value, you’ll only pay the difference. Standard shipping fees apply to orders under $79.99.
Certain items, such as personalized or final sale products, are exempt from returns or exchanges. If you’re unsure about a specific product, feel free to reach out to us at info@vape.llc before making a purchase.
If you’re dissatisfied with an item that doesn’t qualify for a return, we recommend contacting the manufacturer directly as often they can provide further assistance. VAPE.LLC does not facilitate warranties or exchanges directly between customers and manufacturers.
Your feedback matters to us! While some items may fall outside our exchange policy, your input helps us improve our offerings and create better experiences for you.
How to Initiate a Return or Exchange
Contact our customer service team at info@vape.llc to get started. If needed, we’ll provide you with a return shipping label.
Contact Information
Customer service email: info@vape.llc
Address: 10655 Richmond Avenue, Suite 130A, Houston, Texas 77042
Customer Service Hours: Monday - Friday, 9:30 AM - 5:30 PM (CST)